Shipping Policy

At Breastfriend, we aim to process and ship your order as quickly as possible. Below are the details of our shipping process, timeframes, and policies.

1. Shipping Destinations & Carriers

We ship to all addresses within New Zealand and Australia using the following trusted carriers:

• New Zealand: NZ Post, Urgent Couriers, and Post Haste.
• Australia: DHL.

2. Shipping Costs

Shipping rates are calculated at checkout. For transparency, our standard rates are as follows:

Destination	Order Value	Shipping Cost
New Zealand (Domestic)	Over $75.00 NZD	FREE
New Zealand (Domestic)	Under $75.00 NZD	$9.95 NZD
New Zealand (Rural)	Over $75.00 NZD	FREE
New Zealand (Rural)	Under $75.00 NZD	$14.95 NZD
Australia	All Orders	$38.00 NZD (approx. $33 AUD)

Shipping costs are displayed at checkout before payment is completed.

3. Delivery Timelines

Total delivery time is composed of Handling Time (processing) and Transit Time (shipping).

• Order Cut-off Time: 2:00 PM (NZDT, local time).
• Handling Time: 0–1 Business Days (Mon–Fri).
• Transit Time (NZ): 1–3 Business Days.
• Transit Time (AU): 3–5 Business Days.

Note: Orders placed before 2:00 PM (NZDT) on business days are dispatched the same day.

4. Shipping Origin & Tracking

• All orders are dispatched from Tauranga, New Zealand.
  
• Once your order ships, you will receive a confirmation email containing a tracking number. You can track your shipment directly on the courier’s website.

5. Pre-Orders

• If a product is on pre-order, we will display the expected dispatch date on the product page.
• We aim to ship pre-orders as soon as they arrive in stock and may ship earlier than the expected date.
• If shipping delays occur, we will notify you via email.

6. Lost or Delayed Shipments

• If your order has not arrived within the estimated timeframe, please first check your tracking information.
• If your package appears lost or significantly delayed, contact us at hello@breastfriend.co.nz, and we will assist you in resolving the issue.

7. International Shipping

At this time, we only ship within New Zealand & Australia. If we expand shipping to other countries, we will update this policy.

8. Address Accuracy

• Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
• If you realize there is an error, contact us immediately—we will do our best to update it before dispatch.

9. Contact Us

If you have any questions about shipping, please reach out to us here: hello@breastfriend.co.nz