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Breastie Manual & Quick Start

Breastie Manual & Quick Start

Hi māmā, welcome, and congratulations on your Breasties! 💖

We hope you and your little one(s) love them. This page has everything you need to get started, plus a few quick care tips to keep your pumps working beautifully for a long time.

One thing worth 30 seconds before you dive in: your pump motors are the heart of your Breasties, and like all electronics they don't like liquid. A little care here keeps them running perfectly.

Keeping your motors happy

  • Always remove the motor before pouring your milk
  • Don't let your collection cups fill past 180ml
  • Only charge with a 5V adapter (details below)

Liquid damage to the motor isn't covered under warranty, so these three habits really matter.

Let's get you started

Quick Start Video

Quick Assembly Video

Quick Cleaning Guide

Find Your Flange

Complete Manual

 

Safe vs Unsafe chargers for your Breasties

SAFE:

  • Output clearly says 5V only (e.g. “Output: 5V ⎓ 1A”, “5V ⎓ 2A”, “5V ⎓ 3A”)

  • Standard phone chargers (non–fast charge)

  • USB ports on laptops or PCs

UNSAFE:

  • Output lists any voltage higher than 5V (e.g. “5V / 9V”, “5V / 12V”)

  • “Fast charge” or “Quick Charge” adapters

  • Power Delivery (PD) chargers for laptops, tablets, or high-speed charging

  • UE BOOM or other speaker chargers that list 9V or 12V

How to check: Look at the tiny print on your adapter, it will say “Output: 5V” if safe. If it shows more than one voltage, do not use it.

Options we recommend: 

 

Questions? Reach us at hello@breastfriend.co.nz.

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My Low-Tox Breastfeeding Toolkit (And Why BreastFriend Made the Cut)

This blog is written by Sarah, founder of Low Toxin Rabbit, a mum and former health advisor on a mission to share her journey of detoxifying everyday life. Sarah has lived experience of transforming from tired, heavily medicated and frequently sick to completely healthy and medication-free, successfully healing her Graves disease through a low-toxin lifestyle. Through Low Toxin Rabbit, she aims to inform and inspire others to understand what we put into our bodies and the steps we can take to support good health and prevent poor health. This is not medical advice, and we always recommend discussing any concerns you have with your GP or healthcare team. Breastfeeding hasn't come easily for me. With every single one of my kids, I've battled low supply. It's been one of the harder parts of motherhood, and one I've had to genuinely work at. Breastfeeding, for me, was not the natural, instinctive experience some women describe. Sarah is a mother of four based in New Zealand researching a low tox lifestyle to create a safer home environment.  With my first baby, I remember doing a seven-day stint of virtually no sleep just to build my supply. Power-pumping with my pump, cluster feeding, drinking litres of water, and taking every supplement I could find. The breast pump I had at the time was a corded, plug-into-the-wall situation. I'd sit on the couch, tied to that chair, watching the clock and feeling the world go on without me. It was relentless. And in those early days when I just needed to rest, the fact that using a pump required me to be completely stationary made an already-hard situation feel impossible. I cried a lot during that period. Not because I didn't love breastfeeding, but because the logistics of producing enough milk while also being a functioning human felt completely at odds. Four babies later, I've finally landed on a combination of things that have let me exclusively breastfeed my last two without top-ups. And while no single tool is a magic fix, a few have genuinely changed the game. What's worked for me Through trial and error across four kids, here's what's actually worked for me while still taking a low-tox approach: Protein, protein, protein. I cannot overstate how much focusing on protein intake has helped my supply. With my earlier babies, I didn't realise just how much my body was using to produce milk. Now I prioritise it at every meal, supplement with bone broth protein powder in smoothies and soups, and notice an immediate difference if I let it slide. I recommend Mitchells. LOWTOXINRABBIT for 10% off. Bone broth. Nourishing, healing, and easy to add to almost anything. I sip it in the morning, add it to meals, and treat it as part of my postpartum care. I recommend Best Bone Broth, use SARAH10 for 10% off sitewide. Blessed thistle. 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I needed a wearable breast pump that worked with my actual life, not against it. This time around, I've been using the Breasties Utimate Double Wearable Breast Pump, and honestly, it's been a quiet revolution as a busy mum with no time to stop. While my old corded breastfeeding pump kept me stuck on the couch, this wearable breast pump slips into my bra and I get on with my day. I've pumped while making food for the older kids, while homeschooling, and while doing all the chores that happen when baby sleeps. For someone who needs to use a pump to support supply, a wearable breast pump has made it possible to keep going while still juggling the needs of three kids and a baby. As someone who cares deeply about what comes into contact with my body, I also love that Breastfriend wearable breast pumps are free from BPA, PVC, latex, phthalates, and nitrosamines. They're the lower-tox breastfeeding pump option I've found on the New Zealand market, and that's why they've earned a permanent place in my postpartum toolkit and on my low-tox directory. The Breasties with their nightlight feature on.  For the mum in the trenches right now If you're struggling with supply, please know this: it's not because you're failing. Some bodies just need more support, and finding the right combination of tools takes time. Be patient with yourself. Focus on protein, rest where you can find it, and give yourself permission to use the tools that make this season more sustainable. Breastfeeding is not all-or-nothing. Every drop matters. And the version of breastfeeding that works for you and your family is the right version. If you'd like to try a Breastfriend wearable breast pump, you can use my code LTR for $25 off the Ultimate Wearable Double Pump. You've got this, mama.  Sarah is a BreastFriend affiliate and may earn a commission from purchases made using her code. All views and experiences shared are her own.

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Breastie Care | Accidental Damage Cover | Terms & Conditions

  Breastie Care We've got your Breasties covered. Terms & Conditions Effective Date: 4th May 2026   AT A GLANCE Price: $49.00 NZD (one-time payment with your pump purchase) Coverage: 12 months from the date you purchase your Breasties What’s covered: Accidental damage to your pump’s motor unit: drops, knocks, spills, liquid exposure and electrical surges What you get: A free replacement motor, shipped to you at no extra cost Claims: One claim per plan Who can buy: Available at checkout when you purchase your Breasties 1. What Is Breasties Care? Breasties Care is our way of making sure a mishap doesn’t get in the way of your pumping journey. Breasties Care (“the Plan”) is a product protection service agreement offered by BreastFriend (“we”, “us”, “our”). It covers accidental damage to your breast pump’s motor unit that happens during normal use. For the avoidance of doubt, this Plan is a service agreement and is not a contract of insurance. 2. Who Can Get Breastie Care? Breastie Care is available to add at checkout when you purchase a new BreastFriend Breasties breast pump through our official sales channels (breastfriend.co.nz or authorised retailers). It can’t be purchased separately or added after your order is complete. Each Plan covers one (1) set of Breasties and is tied to the original purchaser and the specific pump purchased. The Plan is non-transferable. Only one Plan can be purchased per pump set. Breasties Care is available to New Zealand customers only. 3. What’s Covered? We know things get hectic, your Breasties might take a tumble off the nightstand or have an unexpected encounter with a spilled drink. Breasties Care covers accidental damage to your pump’s motor unit from sudden, unintentional events during normal use, including: Drops and impacts: your pump gets knocked off a surface, dropped, or bumped. Liquid exposure: milk or other liquids come into contact with the motor unit. Electrical events: power surges, voltage fluctuations, or short circuits (not caused by a product defect). Other accidental damage: any other sudden, unintentional accident that damages the motor during normal use. When your claim is approved, we’ll send you a replacement motor at no extra cost. Shipping within New Zealand is on us. The replacement motor may be new or refurbished, at our discretion. 4. What’s Not Covered? We want to be upfront with you, Breasties Care is designed for genuine accidents, so there are some things it doesn’t cover: Deliberate misuse, abuse, or intentional damage. Cosmetic damage that doesn’t affect how the motor works (scratches, dents, discolouration). Loss, theft, or mysterious disappearance of the motor. Damage to accessories, flanges, diaphragms, milk collectors, valves, or anything other than the motor unit. Damage from unauthorised modifications, repairs, or disassembly, including repairs attempted by third parties. Damage from using an incorrect charger, non-approved power accessories, or incompatible power sources. Damage from not following the care instructions or user manual. Normal wear and tear. Any defect covered under the Consumer Guarantees Act 1993 or the manufacturer’s warranty, those are your existing legal rights and Breasties Care doesn’t replace them. 5. Something Happened — How Do I Claim? Don’t stress, mama, we’ll sort it out together. Here’s what to do: Get in touch within 14 days of the accident by emailing hello@breastfriend.co.nz. Your claim must also fall within your 12-month coverage period. Let us know your order number, and what happened. Send us clear photos or a short video showing the damage to the motor unit. Once we’ve reviewed everything and your claim is approved, we’ll ship your replacement motor within 5–10 business days. In some cases, we may ask you to return the damaged motor unit before we can approve your claim. If we request a return, shipping costs for the return are at your expense and we’ll provide the return address and instructions. We do need to keep things fair for everyone, so claims made in bad faith or involving deliberate damage will be declined. 6. How Many Claims Can I Make? Breasties Care covers one (1) claim. Once we’ve sent your replacement motor, the Plan is fully used and no further claims can be made on further motors. If you purchase a new Breasties in the future, you’re welcome to add Breasties Care to that order too. 7. About Your Replacement Motor Your replacement motor is provided to get you back up and pumping as quickly as possible. Please note: The replacement motor is not covered by a new Breasties Care plan. If you’d like coverage for a replacement motor, this would need to be purchased with a new pump. If the exact motor model is unavailable at the time of your claim, we’ll provide an equivalent replacement or, at our discretion, a store credit to the value of $114.00 NZD. 8. How Long Am I Covered? Your Breasties Care coverage starts on the day you purchase your pump and runs for twelve (12) months from that date. You’ll need to submit any claims before the expiry date, unfortunately we can’t accept claims after your coverage period has ended. 9. Pricing & Refunds Breasties Care costs $49.00 NZD (inclusive of GST) and is a one-time payment made at checkout. The Plan is non-refundable, including if your coverage period expires without a claim. The one exception: if you return your pump under our standard returns policy (unused and within the return window), we’ll refund the Breasties Care fee in full too. 10. Your Existing Rights Breasties Care is in addition to your rights under the Consumer Guarantees Act 1993 (CGA). Under the CGA, products must be of acceptable quality, fit for purpose, and match their description. If your pump has a manufacturing or design fault (i.e., something that isn’t your doing), you may be entitled to a repair, replacement, or refund under the CGA, whether or not you have Breasties Care. Breasties Care specifically covers accidental damage caused during normal use, which wouldn’t typically be covered under the CGA or the manufacturer’s warranty. 11. What Breasties Care Is (and Isn’t) Breasties Care is a product protection service agreement between you and BreastFriend. It is not a contract of insurance. BreastFriend is not an insurer and is not regulated by the Financial Markets Authority in respect of this Plan. All obligations under Breasties Care are fulfilled directly by BreastFriend as the seller and service provider. 12. Limitation of Liability Our total liability under Breasties Care is limited to providing one (1) replacement motor unit (or equivalent store credit as described in Section 7). We’re not liable for any indirect, consequential, or incidental loss or damage arising from the use of, or inability to use, your pump or any replacement part. 13. The Fine Print We may update these terms from time to time. Any changes will only apply to Plans purchased after the update, your existing Plan won’t be affected. This Plan is governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts. If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply in full. 14. Get in Touch Got a question about Breasties Care? We’d love to hear from you. Email: hello@breastfriend.co.nz Website: www.breastfriend.co.nz

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Operated By: Breastfriend NZ LTD | NZBN: 9429052665806

Ninth Avenue, Tauranga 3110, Bay of Plenty, New Zealand
7:00am - 7:00pm, Mon to Sun (NZST)

Claims

"Cuts pumping time in half"
*Compared to single electric pumping. Results may vary based on individual milk supply and pumping routine.

"Hospital grade suction"
*306mmHg maximum suction pressure, measured at Level 9 expression mode. Tested by manufacturer.

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