Breastie Care
We've got your Breasties covered.
Terms & Conditions
Effective Date: 4th May 2026
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AT A GLANCE Price: $49.00 NZD (one-time payment with your pump purchase) Coverage: 12 months from the date you purchase your Breasties What’s covered: Accidental damage to your pump’s motor unit: drops, knocks, spills, liquid exposure and electrical surges What you get: A free replacement motor, shipped to you at no extra cost Claims: One claim per plan Who can buy: Available at checkout when you purchase your Breasties |
1. What Is Breasties Care?
Breasties Care is our way of making sure a mishap doesn’t get in the way of your pumping journey.
Breasties Care (“the Plan”) is a product protection service agreement offered by BreastFriend (“we”, “us”, “our”). It covers accidental damage to your breast pump’s motor unit that happens during normal use. For the avoidance of doubt, this Plan is a service agreement and is not a contract of insurance.
2. Who Can Get Breastie Care?
Breastie Care is available to add at checkout when you purchase a new BreastFriend Breasties breast pump through our official sales channels (breastfriend.co.nz or authorised retailers). It can’t be purchased separately or added after your order is complete.
Each Plan covers one (1) set of Breasties and is tied to the original purchaser and the specific pump purchased. The Plan is non-transferable. Only one Plan can be purchased per pump set. Breasties Care is available to New Zealand customers only.
3. What’s Covered?
We know things get hectic, your Breasties might take a tumble off the nightstand or have an unexpected encounter with a spilled drink. Breasties Care covers accidental damage to your pump’s motor unit from sudden, unintentional events during normal use, including:
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Drops and impacts: your pump gets knocked off a surface, dropped, or bumped.
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Liquid exposure: milk or other liquids come into contact with the motor unit.
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Electrical events: power surges, voltage fluctuations, or short circuits (not caused by a product defect).
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Other accidental damage: any other sudden, unintentional accident that damages the motor during normal use.
When your claim is approved, we’ll send you a replacement motor at no extra cost. Shipping within New Zealand is on us. The replacement motor may be new or refurbished, at our discretion.
4. What’s Not Covered?
We want to be upfront with you, Breasties Care is designed for genuine accidents, so there are some things it doesn’t cover:
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Deliberate misuse, abuse, or intentional damage.
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Cosmetic damage that doesn’t affect how the motor works (scratches, dents, discolouration).
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Loss, theft, or mysterious disappearance of the motor.
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Damage to accessories, flanges, diaphragms, milk collectors, valves, or anything other than the motor unit.
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Damage from unauthorised modifications, repairs, or disassembly, including repairs attempted by third parties.
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Damage from using an incorrect charger, non-approved power accessories, or incompatible power sources.
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Damage from not following the care instructions or user manual.
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Normal wear and tear.
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Any defect covered under the Consumer Guarantees Act 1993 or the manufacturer’s warranty, those are your existing legal rights and Breasties Care doesn’t replace them.
5. Something Happened — How Do I Claim?
Don’t stress, mama, we’ll sort it out together. Here’s what to do:
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Get in touch within 14 days of the accident by emailing hello@breastfriend.co.nz. Your claim must also fall within your 12-month coverage period.
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Let us know your order number, and what happened.
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Send us clear photos or a short video showing the damage to the motor unit.
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Once we’ve reviewed everything and your claim is approved, we’ll ship your replacement motor within 5–10 business days.
In some cases, we may ask you to return the damaged motor unit before we can approve your claim. If we request a return, shipping costs for the return are at your expense and we’ll provide the return address and instructions.
We do need to keep things fair for everyone, so claims made in bad faith or involving deliberate damage will be declined.
6. How Many Claims Can I Make?
Breasties Care covers one (1) claim. Once we’ve sent your replacement motor, the Plan is fully used and no further claims can be made on further motors. If you purchase a new Breasties in the future, you’re welcome to add Breasties Care to that order too.
7. About Your Replacement Motor
Your replacement motor is provided to get you back up and pumping as quickly as possible. Please note:
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The replacement motor is not covered by a new Breasties Care plan. If you’d like coverage for a replacement motor, this would need to be purchased with a new pump.
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If the exact motor model is unavailable at the time of your claim, we’ll provide an equivalent replacement or, at our discretion, a store credit to the value of $114.00 NZD.
8. How Long Am I Covered?
Your Breasties Care coverage starts on the day you purchase your pump and runs for twelve (12) months from that date. You’ll need to submit any claims before the expiry date, unfortunately we can’t accept claims after your coverage period has ended.
9. Pricing & Refunds
Breasties Care costs $49.00 NZD (inclusive of GST) and is a one-time payment made at checkout. The Plan is non-refundable, including if your coverage period expires without a claim.
The one exception: if you return your pump under our standard returns policy (unused and within the return window), we’ll refund the Breasties Care fee in full too.
10. Your Existing Rights
Breasties Care is in addition to your rights under the Consumer Guarantees Act 1993 (CGA). Under the CGA, products must be of acceptable quality, fit for purpose, and match their description. If your pump has a manufacturing or design fault (i.e., something that isn’t your doing), you may be entitled to a repair, replacement, or refund under the CGA, whether or not you have Breasties Care.
Breasties Care specifically covers accidental damage caused during normal use, which wouldn’t typically be covered under the CGA or the manufacturer’s warranty.
11. What Breasties Care Is (and Isn’t)
Breasties Care is a product protection service agreement between you and BreastFriend. It is not a contract of insurance. BreastFriend is not an insurer and is not regulated by the Financial Markets Authority in respect of this Plan. All obligations under Breasties Care are fulfilled directly by BreastFriend as the seller and service provider.
12. Limitation of Liability
Our total liability under Breasties Care is limited to providing one (1) replacement motor unit (or equivalent store credit as described in Section 7). We’re not liable for any indirect, consequential, or incidental loss or damage arising from the use of, or inability to use, your pump or any replacement part.
13. The Fine Print
We may update these terms from time to time. Any changes will only apply to Plans purchased after the update, your existing Plan won’t be affected.
This Plan is governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.
If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply in full.
14. Get in Touch
Got a question about Breasties Care? We’d love to hear from you.
Email: hello@breastfriend.co.nz
Website: www.breastfriend.co.nz
